Just a quick note to alert you to a change in our compensation arrangements. You will know that we have been paying compensation for delays over 15 minutes to daily and weekly ticket holders for some time. Season ticket holders however claimed through a discount on renewal.
We have now had approval from the Department for Transport to extend Delay Repay 15 to our season ticket holders and this will take affect from Thursday 1 April. There is more information on our website www.gwr.com/delayrepay and we are writing to all our season ticket holders to let them know about the change.
While writing I should also mention that Network Rail will be doing lots of rail improvement work on the railway during the coming weeks. This will mean changes for rail services in Devon, Somerset, Wiltshire, Gloucestershire and on the North Downs. There is more detail on www.gwr.com/upgrade
7th January 2021
From Monday (11 January) in addition to the changes already in operation we will be reducing North Downs services to two trains per hour on Saturdays and in the off peak on weekdays, and Reading/Basingstoke services will be hourly in the evenings.
Service frequency between London and Newbury on weekdays and Saturdays will also be reduced with shuttle services operating between Reading and Bedwyn on Sundays.
There are also changes to Reading/Oxford services with some services starting or finishing at Didcot.
The changes will help protect services vital for key workers and essential travel and will mean we continue to operate approximately 80% of our planned timetable.
We will be directly contacting customers who have booked online with us to offer advice and help to switch to other services, or to claim refunds. We are also reminding customers who need to travel to check timetables on https://www.gwr.com/travel-updates/check-your-journey before they set out.
We will be keeping the timetable under review, particularly given the new national lockdown in England and will work with the Department for Transport on any further changes.
1st January 2021
We are still seeing staff reductions, and as you will know we have also now had further Tier 3 and Tier 4 announcements. We will therefore continue to run the temporary timetable next week (commencing Monday 4 January). Details are on our website gwr.com and we are reminding customers to check timetables before they travel.
We know how important it is to offer consistent, robust timetables. We want to avoid ad hoc on the day cancellations, and we know customers need information more than a week ahead. We are therefore working with government and colleagues to review our January/February timetable, taking into account the latest changes to tiers.
27th October 2020
Network Rail Wales & Western are continuing their programme of rail improvement works keeping the railway safe and reliable.
The planned engineering work will protect the route between Reading and Taunton for years ahead and ensure the safety of train services between London and the South West. As a result of these works, we will be unable to operate some trains as normal on Saturday 14 and Sunday 15 November.
More information can be found on our website at www.GWR.com/Wessex, and the key details are listed below.
As we get closer to the work taking place, we will be letting customers know about the temporary changes through traditional and social media, and through information on trains and at stations. Any help you can give us with that will be great, and if you do have any further questions, or pick up any concerns or queries, please feel free to pass them on.
Updated details of GWR changes at this time are posted on the website: https://www.gwr.com/safety