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1404, 2020

A message from our Community Library

Tuesday, April 14, 2020|

New from Libraries West

If you have always thought about doing some family history research but never got around to it, now is the perfect time. Ancestry.com, which has previously only been available in libraries, is now available for you to use at home. You just have to log in to Libraries West in the normal way and then you click on to the blue words “Access to Ancestry Library Edition” to open the software. There are hours of fun to be had here!

Underneath this you will see that Libraries West is also offering access to medici.tv until 15 May. If you enjoy classical music, opera or ballet this channel has some amazing content.

Of course if you have never used the Libraries West e-services this won’t mean much to you. There couldn’t be a better time to start!

Audio books, e-books and magazine…. there is endless free material to read and listen to at home, and it is continually being updated.

If you aren’t a library member at present it doesn’t matter. You can join online at the Libraries West website and will be given a 3 month temporary membership whilst libraries remain closed. Simple!


Les Kimberley

Castle Cary Community Library Manager


1004, 2020

Somerset Waste Partnership news

Friday, April 10, 2020|

SORTED! e-newsletter

904, 2020

Cary Crier update

Thursday, April 9, 2020|

This has just arrived from Cary Crier. If you’d like to be kept up to date by email, please subscribe at: https://www.castle-cary.co.uk/sign-up-for-cary-crier-our-t…/

We have now got Coronavirus in Somerset and it is essential that people over 70 and those with health conditions stay at home and, unless they have other support, make use of the shopping and medicine collection service run by CaryCares (see below).This is not only to keep everyone safe but also to protect the NHS.

About CaryCares
(NB. All Cary Cares volunteers will have identification)
Cary Cares has extended the services it offers to include enabling people who use a card or key power meter to get it topped up in an emergency. This applies to those who cannot get out, cannot go to the Post Office on a Thursday morning, or have run out of money. It also now has extended the hours the phone is staffed.
CaryCares can:
· – Provide someone to collect medicines or shopping for you
· – Provide a food box if your circumstances have changed and you cannot currently buy food.
· – Help you get your electricity or gas card/key topped up in an emergency
· – Arrange for someone to give you a call if you’re feeling cut off.
For CaryCares: phone 01963 351362 9.30 a.m. – 4 p.m.
Cary Cares is organised by Churches Together in Castle Cary and Ansford and endorsed by the Town Council.
The Food Boxes are being funded by the Cary Town Charity (see previous email for details) and we are grateful for the large number of generous donations that have been made. The George hotel is using its supply chain to order long life food for the boxes and Morrisons has kindly donated some foodstuffs as well.
The details of this service are on the Town Website (https://www.castle-cary.co.uk/coronavirus-covid-19-advice-…/) and on Facebook CaryCares (https://www.facebook.com/carycarescorona/)

Over the Bank Holiday Weekend
The following shops are open with safe shopping schemes – however over 70s should stay at home and rely on friends or CaryCares (see below).
Some of the shops below will also deliver

The Co-op – 01963 350482
The Deli – 01963 351000
Denela’s Bakery – 01963 359013
George the Greengrocer – 01963 351551
The Market Garden – 07738 524254
Somerset Wine Company – 01963 351919
Thoroughly Wild Meat Company – 07770 392041
Unwrapped Essentials – 01963 359159
Wine Wizard – 01963 351919

For takeaway cooked food
The Bay Tree – 01963 350989
The George Hotel – 01963 350761
Home Café – 07432 731092
Levant – 07779 093020

There are several other local shops offering gift services, pet foods and more. Check the town website www.castle-cary.co.uk for more details.

All parking charges in Castle Cary have been suspended whilst the wardens are redeployed to help with services for vulnerable people.

Please let our shops know how much we all appreciate their hard work delivering goods, maintaining levels of stock, turning their hands to new areas of work and keeping very cheerful in difficult times.

We have been posting regular updates on how self-employed people can apply for grants and other support available for businesses, individuals and associations on https://www.castle-cary.co.uk/coronavirus-covid-19-advice-and-updates/

804, 2020

Bank Holiday waste collections

Wednesday, April 8, 2020|

Changes to waste collection this Bank Holiday weekend…


Full details on: https://www.somersetwaste.gov.uk/collection-day-look-up/

604, 2020

Coronavirus (COVID 19): How to get support from the SSDC Wellbeing Hub

Monday, April 6, 2020|

South Somerset District Council is continuing to ensure that our communities receive all the help they need during the Covid-19 pandemic. This includes offering extra support in areas where our residents need it most.

A big addition to this extra support is the brand new pop up SSDC Wellbeing Hub which has been set up to supply food parcels and other supplies to South Somerset residents in most urgent need. The Hub is already up and running and more than 30 deliveries have already been made to residents who are shielding or who fit the criteria where they are recognised as vulnerable.

Many SSDC staff were redeployed to work around the clock to get the Wellbeing Hub in place.  The project has been led by managers from our Commercial Services team who have worked alongside our Strategic Planning Specialists, partners; including Yeovil Town Council, supermarkets (including Tesco and Co-op) and many other suppliers who have offered help and donations of which we are so grateful.  Staff from our closed venues at Westlands and the Ninesprings Café have used our catering kitchens to split down catering packs of pasta and rice to make more manageable packet sizes to go in the food boxes.

To cope with the ongoing future need, many members of staff have now moved from their usual roles to help our Connect team handle the extra calls that will be coming in to request food parcels, and our Entertainment Box Office team will be processing the orders before our Environment Service colleagues go out to deliver them. It’s all hands to the pump and everyone is doing their bit.

So how will this help you if you need to use this service? Here some questions we think might be asked.

How do I get a food parcel?

Residents who are shielding who have NOT received a food parcel from the Government and residents who are assessed as vulnerable can now call 0300 790 6275 to find out if they are eligible.

How much do they cost?

Shielded people (as identified by the NHS) will get their first food parcel free. Vulnerable people will pay a set fee depending on the size of parcel required.  £26 for a single person, £30 for couples and £52 for families of 4-5 people. This service is non-profit and delivery is free.

What is in the food parcel?

All goods are non-perishable and should give a broad choice of food needed to prepare balanced meals. The parcels also include toilet rolls, cleaning and hygiene products.

How long does it take to get a food parcel?

Most food parcels will be delivered the next day between 10am and 4pm.

If this self-isolating goes on for some time, what happens if I need a repeat order?

You can email or phone an order through to the team. Your details will have been saved making ordering and paying quicker.

How often can I order?

Box contents are built around a weeks’ worth of food, re-ordering shouldn’t be required under this time period.

Can I book a time slot?

No, deliveries will usually be next day and between 10am and 4pm.

What if I have not received a shielding letter?

Shielding letters come from the NHS. Your GP or hospital will have provided names of patients that they consider vulnerable & require shielding. If you have not received a letter and feel you should have one, then you should contact them.

If you need urgent medical advice, please visit www.nhs.uk/coronavirus

604, 2020

SSDC business support

Monday, April 6, 2020|

South Somerset District Council has issued this document with details of the support they can give to businesses at this difficult time.

404, 2020

Somerset County Council is suspending parking enforcement across the county.

Saturday, April 4, 2020|

See details in the link below:

Somerset County Council is suspending parking enforcement across the county.

3003, 2020

SSDC-Council Tax during Covid-19, Council Tax Support, Hardship Fund, Help with paying your Rent,

Monday, March 30, 2020|

Debt recovery guidance for Covid-19: Guidance for customers

We are aware that many of our customers and taxpayers will be experiencing very real difficulties during this uncertain period. While we try to continue to provide services to support our taxpayers, especially our most vulnerable people, we also have to collect our income from those that can afford it. Below is some guidance about our collection of debts for those on payment plans and those who pay by direct debit.

It is really important that you contact us on 01935 462462 if you have difficulty in continuing your payments. We are here to support you where we can.

Direct Debits

We will still be collecting direct debit payments for those that have signed up to this, and have an agreed instalment schedule in place for monthly collections.  Should customers feel they are unable to continue at this time with their instalment plan they should contact us and we will discuss a pause or reschedule to their plan. Each customer will have to be assessed on an individual basis.

Cancelled Direct Debits

It is important to contact us and not to cancel direct debits without discussion. We will be contacting all those customers who have cancelled their Direct Debit to inform them that their instalment plan has now been cancelled and payment is due on the full amount, unless they contact us to arrange another instalment plan.

Please make payments via our website or by telephone 01935 462462 or contact us if you wish to set up a direct debit.  Please do NOT send us cheques, as we are not currently receiving post.

Council Tax Support

If you have made a claim for Universal Credit and you told the DWP that you have a Council Tax liability they will send us your information direct so you do not need to complete one of our forms. We will process your application once we receive confirmation of your Universal Credit award – we will also get this direct from DWP.

If you have not claimed Universal Credit you can claim Council Tax Support if you need help paying your Council Tax using our online form https://www.southsomerset.gov.uk/services/benefits/housing-benefit-and-council-tax-support/can-i-apply/

If you are still struggling to pay your Council Tax after we have awarded you Council Tax Support you can make an application for further help using our online form https://www.southsomerset.gov.uk/services/benefits/housing-benefit-and-council-tax-support/apply-for-housing-benefit-and-council-tax-support/

Hardship Fund

The Hardship Support fund provides for all customers of working age, who qualify for Council Tax Support during the 2020/21 financial year to receive an additional reduction of up to £150 for the year. If you have less than £150 to pay on you Council Tax bill after any other discounts and Council Tax Support has been applied then a hardship fund award will reduce your bill to zero. If the balance to pay is more than £150 a hardship fund award of £150 will be credited to your Council Tax account.

Our aim is to apply these reductions to Council Tax accounts as soon as possible.  You do NOT need to claim this reduction. We will send you a new bill once we have made the hardship fund award on your account.

A letter or an e-mail has been sent to all current working age Council Tax Support customers giving more details. The letters should arrive with customers this week.

Help with paying your Rent

If you need help with paying your rent and you are of working age, you need to claim Universal Credit in most cases, if you are not already claiming Housing Benefit.

You can do this online at gov.uk/universal-credit.

There is more information about claiming help with your rent on our website – https://www.southsomerset.gov.uk/services/benefits/.

You can find out more about a range of benefits you may be entitled to using a benefit calculator at https://benefits-calculator.turn2us.org.uk/AboutYou

For free independent advice please contact:

Your local Citizens Advice or
National Debtline http://www.nationaldebtline.co.uk – 08080808 400
StepChange  http://www.stepchange.org/ – 0800 138 1111

3003, 2020

South Somerset District Council updates

Monday, March 30, 2020|

SSDC updates

3003, 2020

Somerset County Council updates

Monday, March 30, 2020|

SCC Covid-19 updates